Last Updated: December 2, 2025

Website: www.afnaancollection.in

At Afnaan Collection Medical Products, we are committed to providing authentic products and reliable service. Due to the sensitive nature of the medical, electronic, and cosmetic goods we sell, we adhere to a strict refund and warranty policy to ensure the safety and satisfaction of all our customers.

Please read the following guidelines carefully before making a purchase.

1. Medical Products

Policy: Refunds for Expired Products Only

Due to hygiene, health, and safety regulations, we generally do not accept returns on medical supplies or healthcare products.

• Eligibility: A return or refund request will only be accepted if the product delivered to you has passed its Expiration Date at the time of delivery.

• Requirement: You must share a clear photo of the product packaging highlighting the batch number and expiry date within 24 hours of delivery.

• Non-Returnable: Products that are not expired but have been opened, used, or have damaged packaging are strictly non-refundable.

2. Electronics

Policy: Warranty/Refund on Branded Items Only

We offer a range of electronic devices to suit your needs. Please note that warranty coverage varies depending on the manufacturer.

• Branded Electronics: Refunds and Warranty claims are applicable only to branded electronic products. These items are covered under the respective manufacturer’s warranty terms. If a branded item is defective, we will assist you in the return or service center process.

• Non-Branded/Generic Electronics: All unbranded or generic electronic items are sold on an “As-Is” basis. No refunds, returns, or warranty claims will be entertained for non-branded electronics once the item has been delivered.

3. Perfumes & Fragrances

Policy: Authenticity Guarantee

We take pride in selling genuine fragrances.

• Eligibility: Refunds regarding the scent or quality of a perfume are acceptable only if the customer can provide substantial and verifiable proof that the product is a copy, duplicate, or counterfeit.

• Subjective Dislike: We do not offer refunds simply because a customer does not like the scent or longevity of a perfume, as these factors can be subjective.

• Process: If you believe you have received a counterfeit product, please submit your proof of verification along with your order details. Upon verification by our team, a full refund will be processed.

4. How to Initiate a Request

To start a return or refund request based on the conditions above, please contact our support team immediately.

Contact Information:

• Email: info@afnaancollection.in

• Phone / WhatsApp: +91 97899 90319

• Web Form: You can also reach us directly via our website here: Contact us | Afnaan Collection

Required Evidence:

When contacting us, you must provide:

1. Your Order ID.

2. Clear Photos/Videos proving the issue (e.g., photo of the expiry date, proof of counterfeit status).

Processing Time:

Our team will review your request within 48 hours. If approved, we will provide instructions for shipping the item back to us (if applicable). Refunds are processed to the original payment method within 7-10 business days after the claim is approved.

Disclaimer

Afnaan Collection reserves the right to refuse a refund or return if the product does not meet the strict criteria listed above or if the claim is found to be fraudulent.